Senior Client Services
Location: London, United Kingdom
Posted: Jan 4, 2019 / Status: Open for applications
Your new life starts here
This is a fantastic opportunity to lead client services and define what create partnership look like in an award- winning branding based in Shoreditch House. The agency prides itself on using people-obsessed research and insights to define powerfully simple brand concepts for clients’ businesses, before expressing them through inspirational customer experiences, graphic design, interior designs, and culture change programmes. Right now, theY’re focussed on growing their boutique hotel, restaurant, bar, property, and large corporate client portfolios, and theY’d love for you get on board to make them as famous for how they work with their clients as they are for their creative work.
What’s the role?
They’re looking for an Account Director. Someone who can:
Ally with clients. Winning them over from the first minute of the first call, then partnering with them for the long haul. You’ll understand their businesses in no time, and use your experience and intuition to keep them getting value out of the agency for years to come.
Grow accounts. Always looking for the next opportunity for clients to partner with the agency, and using persuasive presentations and proposals to quickly guide them to their next ‘yes’ moment time and time again.
Own client services. You’ll have responsibility for all the agency’s accounts, and the way in which the projects are run through the agency. This is your opportunity to set new standards for what great client service looks like within a successful agency environment.
Be a strategic voice. Guiding clients through their key brand decisions and making sure they get the best results possible from the agency’s work.
Deliver and drive. Keeping projects moving, and working with your team to make the tough calls on how to keep projects on track no matter what.
Whip their people into shape. This agency has a real mantra around creativity, but also efficiency.
They need you to drive great-quality work through the creative team, even when it’s to tight timings and budgets.
They want you to define the agency’s client services in your own image, and lead the agency into a new era of success. The team actively want you to be a success, and you’ll have their backing every step of the way as you help to shape the agency’s future.
What you’ll need
Around 2-4 years’ experience working as an Account Director or similar in an agency.
Solid evidence of great client relationships you’ve owned and the ways in which you’ve grown the accounts in each case.
A clear vision for how you think accounts and client services should be run in a branding agency, including how to farm new projects, how to run projects, and reporting.
Solid sector knowledge of the international hospitality, F+B and hotels. They’ll need you to manage luxury boutique hotel projects from day one so the more of a headstart you’ve got there the better, but it’s not a dealbreaker.
Seriously strong organisation skills: In fact we wouldn’t be surprised if you’re prepping for Christmas 2019 already. You’ll know your way round a CRM, a cost calculator, a traffic management
platform and be able to pull payments out of invoices sent to clients even when it’s like blood from a stone.
Commercial nous. The ability to spot an opportunity to help clients more than the agency currently is, with enough entrepreneurial spirit to go ahead and take it.
To be able to write powerful, persuasive presentations and proposals. They need you to guide clients to their next projects with the sort of arguments that are so clear, so evidence based, and so
compellingly delivered that next steps slide at the end already has the client reaching for their wallets.
Strong opinions on what makes a brand awesome. This is a forthright agency who have big ideas about what great branding looks like, and what it doesn’t. If you do too you’ll fit right in.
In return you’ll get
– 25+ days holiday
– The opportunity to become a partner in the business
– Flexible working opportunities
– Achingly hipster communal offices inside Shoreditch House
– Shoreditch House membership (at Shoreditch House’s discretion, but they’ll pay for it)