Account Manager

Agency: Sweden Unlimited
Location: London, United Kingdom
Seniority: manager

Posted: Jan 4, 2019 / Status: Open for applications

Sweden Unlimited is a digital creative agency based in London specialising in strategy, design & technology for fashion and lifestyle brands. We are looking for an experienced Front-end Web Developer to join our team.

Job description

A Sweden Unlimited project / account manager plans, facilitates, tracks and is accountable for all aspects of a project’s execution and delivery. They are also the main point of contact for our clients, being the knowledge keeper and promoter for the client’s business, as well as their overall experience.

Responsibilities:
- Approach every project with a clear purpose of effectively transforming client needs into executions meeting business and user goals or objectives
- Create and document the scope of work including business requirements, budget, project plan and technical specifications for each project
- Plan for, allocate and manage resources–both internally and freelance
- Monitor and control project progress by being proactive in addressing questions, delays, risks and conflicts
- Document change orders, meeting notes, performance/burn reports, timelines and financial tracking updates
- Own timely, effective project communications to ensure internal and external stakeholders are on board and aware of project status throughout the process
- Balance the need to follow procedure and deadlines while maintaining the flexibility to exceed client expectations
- Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients
- Development documentation and lead training efforts for clients on site-specific CMS and e-commerce management procedures
- Lead project retrospectives directed toward improving processes, systems and company offerings
- Form and maintain strong relationships with clients at all levels of organizations to inform ongoing improvements or enhancements based on data and evolving client needs
- Act as the core to any project, rallying teams and ensuring projects are properly resourced throughout their lifecycle. Upon signs of failure, appropriately escalates

Requirements:
- Excellent written and oral communicator- a leader able to speak easily to all types of people and personalities
- Experience with launching an ecommerce site, launching a marketing campaign, concepting digital or traditional campaigns, strategy, project management, production, and account management
- Specific experience with Magento, Shopify and WordPress platforms
- Basic understanding of HTML, PHP, CSS, and JavaScript
- Deep understanding of ecommerce solutions, web design, development process, and third party applications (integrations with warehouses/distribution, ERPs, POS systems, etc.)
- Competencies in project planning tools (Smartsheet, Slack, JIRA, Asana, Trello, Harvest, Forecast)
- Ability to work independently to solve problems, mitigate risk, make decisions, and communicate effectively under tight deadlines and challenging situations
- Highly organized, motivated, solution-oriented, and detail-oriented
- Ability to work in a small and fast paced boutique agency environment
- Client service focused with great interpersonal skills
- Ability to be persuasive without direct authority in influencing peers and clients
- Strong desire and keen interest to constantly be learning

TO APPLY, PLEASE QUOTE THE AGENCY AND ROLE AND APPLY HERE.