Leveraging Design-thinking for Innovating your Customer Service-Experience Processes

Some people believe that adopting a technological perspective on service-experience redesign will allow them to reach new levels of service performance. But that is only one part of the truth. We believe in design thinking, which adopts an even more holistic perspective on a given process - including the most important human perspective. Starting from the real needs and wishes and keeping in mind behavioral aspects of the targeted audiences, processes are constructed from scratch, Human capabilities, physical and structural environments as well as digital technologies are synchronized not only to drive performance, but to make far more sense. That´s the essence of our approach to re-designing the service experience.


MEET THE AGENCIES
LEADING SERVICE-EXPERIENCE DESIGN

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The Swarm - the engineers of Wow.” 

RAY HARRIS    CO-FOUNDER & CTO THE SWARM

RAY HARRIS
CO-FOUNDER & CTO THE SWARM

TIM MANNING    CO-FOUNDER & CEO THE SWARM

TIM MANNING
CO-FOUNDER & CEO THE SWARM

The Swarm is experienced team of innovators that share the same ambition: to take your store & workplace experience to another level. To create better places that make more sense for human beings. To translate the DNA of your brand and its brand identity into meaningful staff and customer experiences. This experiential branding across all of your channels will become a key success for the future.
They have worked for a variety of industries, re-inventing temporary stores for consumer brands as well as designing the bank of the future. So definitely more than worthwhile to have a discussion.


 
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Evolve takes branding and service-experience design from the paper and digital into the physical world. They are particularly strong in the hospitality sector and wherever brands want to create a hotel-like servicing environment for their clients.”

GEORGE SMITH DIRECTOR EVOLVE

GEORGE SMITH
DIRECTOR EVOLVE

JAKE MASON    FOUNDER & CEO EVOLVE

JAKE MASON
FOUNDER & CEO EVOLVE

We’re the urban-obsessed agency with years of experience in helping brands to captivate and become irresistible to their audience.

We thrive on working with clients with challenging projects of differing scales across a diverse range of industries and sectors. Simply put we do it all, from branding to strategy and everything else in-between. We know how to build brands, develop company cultures, engage and delight new audiences, keep customers loyal, create awesome brand identities with even more awesome print collateral. We know how to create copy that is emotionally engaging, design digital experiences that thrill, and we do it whilst working collaboratively with our clients and with a buzz that doesn’t fade.

Our strategists are brand-savvy, our designers understand the value of insight, and our brand experts can think like designers. We don’t stick labels on everything just to prove we know the difference between strategy, branding and design nor keep them separate from one another as they’re all essential, and each one must be perfectly in sync with the rest.

This approach means you get to work with a creative team, not just a team of creatives.


Our teams are ready to work with you.

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YOU´RE IN GOOD COMPANY

Reference clients

Paragraph Hotels

The Dixon, London

Ercilla, Bilbao

First Group