Re-Inventing the Retail Experience: The Store of the Future

Retail organisations are the most challenged industry with the dramatic shift towards eCommerce. Having to cope traditionally with lower margins under the burden of their physical retail stores, decentralized inventories and staff, they are now being compared directly to the service levels of online players, that do not suffer from similar limitations in terms of available space and staff literacy.


developing omnichannel structures & processes

Disruptive online pure plays increasingly start to invest in physical stores - leveraging them as customer touch points and decentralized logistical hubs. The race is on for the hybrid "omnichannel" distribution structures of the future.


RETAIL STORE OF THE FUTURE

There are endless new digital opportunities. But which ones really make sense and add value to both your clients and your business? Let’s navigate through that space together and make sure that your investments really pay off.

driving Customer-Centric transformation

There is just one way to go: Re-inventing the customer value proposition and re-assessing all processes and services from the customer perspective. This transformation addresses all levels of the organisation - technology, processes, structures and culture - and needs to be orchestrated by real practitioners with substantial experience.


developing omnichannel structures & processes

Disruptive online pure plays increasingly start to invest in physical stores - leveraging them as customer touch points and decentralized logistical hubs. The race is on for the hybrid "omnichannel" distribution structures of the future.


Let’s get inspired and explore your future together.

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YOU´RE IN GOOD COMPANY

Reference clients

Ocado/Fabled Digital Store

The Entertainer

Morissons

Marks & Spencer (M&S)

Tesco

Coop

Leroy Merlin France

Deramores

Avoca

Secret Sales

Awards

BySymphony - Best Use of Tech

Retail design institute award
for the use of technology.

International store design
competition award

 


Meet the people: Our retail PRACTIce Leaders

 
 

We co-create the Future of Retail.