Capitalising on your CRM for driving Retention Marketing:
At least as important as focusing on Customer Acquisition
Retaining customers is about more than just data. It is also about understanding how your customers think and behave, and developing a strategic plan to grow retention and increase customer lifetime value (LTV) across the diversity of touch points. 5xThinking have developed a dedicated 5XT Retention Acceleration Programme™, which allows us to quickly benchmark your current retention rate and the opportunities available. We then follow up our recommendations by developing the architecture and roadmap for success and the necessary tools to implement.
Do you know how much business you are losing today because of poor retention management?
MEET THE AGENCIES
LEADING Customer-retention marketing
“5xThinking are the most hands-on Commerce Consultancy, as they have truly been there themselves.”
5xThinking is an eCommerce agency advising and implementing strategies for luxury and retail clients on all things digital. They help accelerate their customers´ businesses. They don’t work as a traditional agency but as part of your internal team taking responsibility for strategy, targets and performance. The partners consist of the former eCommerce and Digital Director of La Perla and Marketing Director of Net-A-Porter.